FAQs

Answers to our frequently asked questions..

What are the opening times?

9.30am - 5pm Saturday and Sunday.

I've lost my tickets/confirmation email.

To amend your details, resend your confirmation email, download your tickets or submit a query please sign into the SEE tickets order tracker here using either your reference number, postcode or telephone used when booking.

If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Do you offer carers a free ticket to DogFest?

Visitors who are registered as disabled who purchase a ticket can bring along a carer to the show free of charge. Please add this on at time of booking or collect a carer's tickets from the at-show Box Office (must have proof i.e. a photocopy of blue badge, PIP or DLA letter). Disabled Parking is available for £2.50, please also add this on at point of booking.

Can I swap my tickets for another day??

Yes, if you have tickets for Saturday but can only come on Sunday, you can switch your days and vice versa. Your ticket will be scanned at the door, once scanned, it will no longer be valid for the other day. You can officially switch your tickets by contacting our ticket providers, however you do not need to do so. Please note, tickets are non-refundable.

Can I buy a child ticket on the day as I forgot to add to my order?

Yes. Please head to the box office on the day of your visit and we will be able to supply you with one. 

How much is parking?

For all DogFest locations except Tatton Park, Cheshire there is a £5 vehicle entry fee, and disabled parking is available for £2.50.

At DogFest Cheshire, there is a £8.00 vehicle entry charge - this charge is levied and maintained by Tatton Park. Disabled visitors will need to pay a £4 vehicle entry charge.

The Tatton Park Vehicle entry charge applies to all visitors, including National Trust Members. For more information and to book your parking in advance view their website.

Do you have more information for disabled visitors?

DogFest is committed to making everyone’s experience enjoyable. Please do consider that the festival is an outdoor event with grass fields and grounds with gradients/uneven surfaces. Whilst we have made a great effort to provide facilities to accommodate for this there will inevitably be some areas that are hard to navigate. There will be an area for disabled parking as close to the entrance to the event site as possible. There will be a fee for disabled parking. Please see the parking FAQ for more information. DogFest will not have mobility scooters to hire on the day.

Are there any shaded areas in case of extreme weather?

Yes, there are tented areas for dogs and their owners to rest and take cover in case of extreme hot or wet weather.

Visitors should make extra provisions for any weather eventuality as although we’d love to have sunshine we cannot guarantee this due to the great British weather! DogFest advises bringing provisions from wellies to sun cream, blankets to waterproofs for sun, rain, wind and cold weather.

What animal welfare guidelines do you have in place?

Please consider the temperament of your dog before you decide to attend. The show is very busy with thousands of other dogs and people, and knowing your own dog(s), you should consider if this is an environment which they will enjoy. Please keep your dog(s) on a lead at all times when you are at the show. For our full animal welfare guidelines, click here

Can dogs come to DogFest?

YES! DogFest is a celebration of the unique relationship between owner/s and their dog so we encourage dogs to come along and have a great day out with their family. Please familiarise yourself with our Animal Welfare Guidelines, and ensure your dog stays on their lead at all times. Please note this is a dog’s day out and cats or other animals are not permitted.

Can I attend DogFest without my dog?

Yes, you can still attend if you are unable to bring your own dog! DogFest is both a fantastic day for dog lovers as well as dogs and there will be plenty for you to do, including shopping opportunities and watching amazing displays.

Can I bring something to eat and drink?

Yes, you can bring your own food and drink to the venue. There will also be a number of catering options at DogFest; from teas and coffees, to a light lunch, cakes and ice-cream.

Public Video and Photography

We allow filming at the event but wish to protect the integrity of the event and its exhibitors. You are free to record your own visit for your own personal home use. You will not be able to sell any photos or moving images of the event for commercial or other gain. Please respect the privacy of other attendees who may not want to be filmed. Please do not bring any professional equipment with you and please be aware of health and safety issues.

Visitors may be filmed, recorded or photographed for broadcast, promotion or security purposes during the event. 

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WITH THANKS TO OUR SPONSORS & PARTNERS

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